FAQ
: 2 : ADMIN : Fri, 21 October 2022, 10:00 PM |
KBEE FAQ 2 : About ticket exchange/receipt at the event |
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Regarding ticket exchange/receipt at the event: 1.
When
can I receive the ticket voucher via e-mail? We
will send an email with the ticket voucher to selected people on Oct 22th.
If you did not receive an email within this time, we are so sorry to inform that
you did not win the ticket. However, we still have other activities for you to
get tickets, please follow us on our official channels so you don't miss any
important news.
2.
Why
did I successfully register but not receive a ticket voucher? As you
all know: the number of people registering to receive tickets at the same time
the website opens tickets is very large (up to thousands of people), while the
number of tickets is limited. We only send email with ticket voucher to
selected people (very limited number). The
email "Registration is now completed" is an automatic email from the
program's website system, confirming that you have completed the registration
for tickets! All of you who complete the registration information to receive
tickets will also receive this confirmation email. However, this is not an
email confirming you will have a ticket.
3.
I
received a ticket voucher from KBEE via e-mail, how can I exchange the ticket?
What date and time do you start to exchange tickets? - You
can exchange a ticket (Concert/Fan-sign/Fan-sign audience seats) at the ticket
booth in front of HALL A1 entrance, I.C.E, with the ticket voucher you
received via e-mail and an ID card that can authenticate yourself. (*Own
voucher, own ID card is required) - The
Date and Time of exchange ticket by type are as follows: · Concert
Ticket Exchange Time: 08:00~16:00, October 27th (Ticket exchange is
not allowed after 16:00) · Fan sign
event & Fan sign audience seats Ticket Exchange Time: October 28th o WINNER: 09:00 ~ 10:00 o Kim Sejeong: 12:00 ~ 13:00 o BLANK2Y: 14:00 ~ 15:00 *
You cannot exchange tickets after the appointed time for each ambassador, so
make sure to exchange the ticket on time.
4.
Can I
use a photo of ID to exchange tickets at the event? According
to the regulations of KBEE, you are required to present identification
(original ID card or passport with information that matches the information you
provided to KBEE when registering for tickets). Photographs, scans or
photocopies of any kind are not accepted.
5. When filling in the ticket registration, I got the wrong number on the ID card. Can I get a ticket? As we
announced: We only exchanges tickets for the right person who registered the
ticket with the correct identity with the information provided to us.
Any difference or deviation in personal information when checking and comparing
can also cause you to have your ticket canceled on the spot.
6.
Can I
give my voucher and ID card to my friends and relatives to receive tickets? As we
announced: all tickets are subject to identification. You can only receive
tickets after comparing and verifying the correct identity of the ticket
recipient. Therefore, any exchange will not be accepted.
7.
Do I
need to print out the voucher from my email when I come to exchange my ticket? You
may not need to print out the email voucher. We can check the voucher on your
phone screen. However, you need to bring the correct ID Card/Passport
for us to check and confirm the ticket recipient information.
8.
Can I
return a ticket I received to someone else if I unable to attend the event
unexpectedly? You
cannot transfer tickets to other people (including friends and relatives). Transferred tickets can be canceled at any time and you may not
be able to enter.
9.
I
received 2 ticket vouchers for the same event (Concert/Fan-sign/Fan-sign
audience seats) via 2 different platforms (Website registration/Shopee
event/SNS event) but both with my personal information. Can I get both tickets
or come with other people? For
each event (Concert/Fan-sign/Fan-sign audience seats), each person can only
receive one ticket (after comparing and verifying personal information). After
closing the registration in all platforms, the system will choose randomly then
filter the applications with duplicate information (with the same ticket type
only). Thus, the case you mentioned is very unlikely to happen. However,
in case it happens, only personally verified ticket recipients can enter. You
cannot pass on the ticket to other people.
10. Can fan-sign ticket holders attend other
events of the day? Fan
sign tickets include entrance tickets to attend and see other activities of the
day (except attending other fan signs). |
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